I know, I know.  I’m such an insensitive jerk who isn’t thinking about all of those employees who are going to lose their jobs, or all those people with their life savings and retirement accounts who are broke.  But you know what?  I’m not the bad guy here.

The past 7 years have been a bumpy 7 years, and that’s being generous.  The American Economy was poised well above the other world’s major markets; and our dominance in that arena was lock solid.  Or so we thought.  Amidst all of this, America suffered the most horrific of events when terrorists took control of no less than four (4) airplanes and dealt a devastating blow to the American Armor.  

The attacks on that day left us momentarily paralyzed, unable to conceive the atrocities that had just unfolded.  Some turned to anger; “Kill them all!”  Others turned inward; “Why us?”  In the end, we were told to go about our lives. 

Fast forward 7 years.

We’re fighting a war with a country that had no hand in the attacks on our country.  The biggest American Financial firms are collapsing.  Foreclosures are leaving families homeless or scrambling for residence.  The average American worker’s salary is declining.  Crude oil has skyrocketed to numbers unforeseen and unpredicted by even the elite of the industry.  A 72-year old POW is on the precipice of a seat as POTUS with his former beauty queen and self proclaimed “Pitbull with Lipstick” Alaskan hockey-mom as runner-up; should his numerous bouts with cancer spur up during his term.

It’s hard for me to survey the current landscape of this country that I adore, and to avoid feelings of resentment and anger.  While many war-mongers are angry and resentful at those who attacked us, I’m casting a sideways glance at those responsible for leading us down this path of inevitable destruction.  Those same people who have been made wealthy beyond their wildest schemes and who are just now seeing their world fall around them.

I think it’s about time that this artificially inflated economy of ours, that has done no good for the Middle Class American and has done wonders for the wealthiest, is hit with a reality check.  I’m not happy that people are losing money, that would be far too vindictive for my style.  I am happy that at long last, those who make the decisions on our behalf, get to experience the pain we’ve all had to experience for the past half decade.  

Maybe now we can hope for real change.  Maybe now people will realize that the policies of the past 7+ years are failed policies.  Maybe now people will take a second look at the other candidate and see what so many of us see – a chance for redemption.  Redemption for ourselves, and redemption in this world. 

We’re starting to realize that America can not operate unilaterally.  American cannot do as they please simply because we have the most nukes.  The world is nothing more than an expansive community, and if we don’t start treating our neighbors and fellow man (and woman!) with respect; well, I see no end in site.

Do as I say, not as I do…

September 5, 2008

Here I am doing my due diligence and reading up on our candidates.  I do my best to read articles from around the political spectrum, so as not to be swayed by the propaganda.  The current hot topic is none other than the Revlon wearing pitbull herself, Sarah Palin.

Has she come under an unfair amount of scrutiny from the press?  No.  This is her first time in the national spotlight, and if we’re going to have anyone a single heartbeat from the Presidency of the most powerful (are we still?) nation in the world, then you can be sure they’re going to draw a lot of attention.

Now that we have that out of the way, let’s focus on an article I recently read.  This very conservative source is deathly afraid of well-educated minorities running around the country involving themselves in organizing community affairs.  And to let you in on a secret, it scares me too!  People might actually find out that racism, sexism, ablism, and homophobic sentiments are running rampant throughout the GOP.  Yikes!

Focus.

Okay, so this organization known as Public Allies is getting government funding (how little or how much we’re not sure) to educate people aged 16-30 on social awareness.  Yes, this includes telling them that white dudes are privileged by birth, while black chicks are of the most discriminated against community within our heavily fenced borders.  The author of this article didn’t happen to leave their name anywhere I could find it, but they make it quite evident that they are morbidly afraid that this is going to breed a group of unruly and pissed off kids.  If he (oops… I think I just let the cat out of the bag, eh, whatever – lets run with it) had his way, this organization that develops community organizers and helps send them to college so they can live a life of public service.. should NOT be funded by the public.  And that uber-radical liberal guy running for President who had no “actual responsibility” as a community organizer in South Side Chicago is going to do his best to ensure that we all pay the bill for training and educating these blasted public servants and community organizers.

We can’t have that now, can we? 

However, the Ted Stevens Excellence in Public Service, Inc. (a 527 Group) which is responsible for the boot camp-style training of the now globally (in?)famous Mac Pooch; Sarah Palin is a justifiable and acceptable organization… right?  Wrong.

Who says it’s wrong?  Try her running mate, John McCain for one.  Earlier in McCain’s bid for the Republican nomination, McCain was asked about the funding that so many “527’s” provide to campaigns.  McCain responded by saying, “The 527s need to be eliminated.” 

Ziiiing!

The independent 527 is a tax free group that is supported through corporate donations.  The donating corporations flood money into these 527’s who are loosely regulated, if at all, so they can hand that money over to the candidate that best supports the donating corporations best interests.  In fact, Ted Stevens was recently indicted on 7 Felony counts of failing to disclose the financial benefits he received from VECO – an oil company that has a steady record of “donating” monies to the 527 that Ted Stevens runs!

So what does this all mean?  Do as I say, not as I do.

 

 8:48:03 AM     System   System 
Connected to Sprint Web Chat Server
 8:48:03 AM     System   System 
Session ID: 3300278
 8:48:08 AM     System   System 
Please hold and the next available agent will be with you shortly.
 8:48:13 AM     System   System 
Whitney has joined this session!
 8:48:13 AM     System   System 
Connected with Whitney
 8:48:14 AM     Agent   Whitney 
Thank you for contacting Sprint. My name is Whitney. How may I assist you today?
 8:48:47 AM     Customer   David 
Hello Whitney. I’ve been a Sprint customer now for about 7 years, and I was just made aware of a friend who is also a long time Sprint customer
 8:48:57 AM     Customer   David 
He has received something called “Sprint Premier” status
 8:49:25 AM     Customer   David 
After being made aware of the benefits of this status, I was interested in finding out what the requirements are for this
 8:49:49 AM     Agent   Whitney 
I will be more than happy to assist you with this today.
 8:49:54 AM     Agent   Whitney 
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
 8:50:21 AM     Customer   David 
Absolutely
 8:51:04 AM     Agent   Whitney 
Street you grew up on?
 8:51:37 AM     Customer   David 
My fiance’s name is on the bill so the street she grew up on is {omitted}
 8:52:09 AM     Agent   Whitney 
Thank you for that information. Please allow me one moment to access your account.
 8:54:04 AM     Agent   Whitney 
David, I apologize for the inconvenience, however, I am not quite sure I understand what you are referring to when you state Sprint Premier. Please clarify your statement?
 8:55:03 AM     Customer   David 
A friend and coworker had mentioned that he received notification from Sprint that outlined specific benefits he is now eligible for as a result of his longstanding committment to Sprint
 8:55:27 AM     Customer   David 
For instance, he is eligible for the $150 discount every 12 months instead of 22/24 months when purchasing a new handsest
 8:57:54 AM     Agent   Whitney 
One Moment please.
 8:58:59 AM     Agent   Whitney 
Thank you for the clarification. The offer that your friend was provided with is a upgrade discount for being in their contract for a specific amount of time. Each customer is eligible for a discount. After 12 months in your contract you are eligible to get a $75 upgrade discount off of any phone of your choice. Also after 22 months in your contract you are eligible for a $150 upgrade discount. As of this moment you are not eligible for a upgrade discount, you will be eligible for the $75 upgrade discount on 9/1/2009 and then you will be eligible for the $150 upgrade discount on 11/1/2009.
 8:59:26 AM     Customer   David 
Question
 8:59:44 AM     Customer   David 
I haven’t bought a new phone in nearly a year, why is my eligibility for the 12 month discount set as if I bought a new phone this weekend?
 9:00:54 AM     Agent   Whitney 
The upgrade discount is all based on the length that you are in your contract. As of this moment your contract was renewed on 1/18/2008 and it expires on 1/18/2010.
 9:01:17 AM     Customer   David 
So my 12 month eligibility for the $75 discount should be 1/18/2009 correct?
 9:01:20 AM     Customer   David 
not 09/01/2009?
 9:02:29 AM     Agent   Whitney 
You will be eligible for the $75 upgrade discount on 1/1/2009.
 9:03:21 AM     Customer   David 
You had previously mentioned 09/01/2009 as my eligibility date, but now it is 01/01/2009 ?
 9:04:29 AM     Agent   Whitney 
I apologize for the type error, however, you will be eligible for the $75 upgrade discount on 1/1/2009.
 9:05:11 AM     Customer   David 
Next question: If I open a new line on my account, which discounts am I eligible for?
 9:05:45 AM     Customer   David 
It is cheaper, with Sprint anyways, to open a new line than to upgrade a handset – with other carriers, they encourage the purchase of new handsets with more favorable discounts to existing customers
 9:06:08 AM     Customer   David 
Currently, discounts favor non-customers, while the current customer base is left paying full retail for upgraded phones.
 9:07:20 AM     Agent   Whitney 
If you are adding a line to your account you are only eligible for the instant savings that are listed on the site for the phone. When upgrading you will get the upgrade discount that you are eligible for deducted from the original cost of the phone. You are not able to get the instant savings on the phone, since the instant savings are only for new sprint customers that are joining service with us for the first time.
 9:07:44 AM     Customer   David 
So how can I qualify for Sprint Premier status?
 9:08:05 AM     Customer   David 
Because Sprint seems to favor the non-Sprint customers more than their own dedicated custoemrs
 9:09:49 AM     Agent   Whitney 
David, I apologize, however, I am not familiar with the sprint premier status that you are referring to.
 9:10:14 AM     Customer   David   9:10:21 AM     Customer   David 
This is a link for the Business Premier status
 9:10:30 AM     Customer   David 
There is a similar status for Personal Accounts as well
 9:11:34 AM     Agent   Whitney 
Please allow me one moment to access the site so that I may better assist you.
 9:12:25 AM     Customer   David   9:12:36 AM     Customer   David 
This is the direct site from Sprint outlininng the benefits for Business Premier
 9:13:25 AM     Agent   Whitney 
David, I apologize for the inconvenience, however, the only way that you are eligible to get the Business Sprint Premier Reward Offer is if you are under a business account.
 9:13:35 AM     Customer   David 
Understood
 9:13:52 AM     Customer   David 
I wasn’t asking about Business Premier Status, I was asking about the equivolent of this status that is made available to personal accounts
 9:15:40 AM     Agent   Whitney 
May I ask where you are retrieving the information that this is also offered for personal accounts?
 9:16:33 AM     Customer   David   9:16:42 AM     Customer   David 
Here is another link where users are discussing this status
 9:17:40 AM     Agent   Whitney 
One Moment please.
 9:20:35 AM     System   System 
Your agent has been disconnected from the system, you are now being transferred to your original queue. Please stand by…
 9:20:35 AM     System   System 
Whitney has left this session!
 9:20:55 AM     System   System 
Jaimalyn has joined this session!
 9:20:55 AM     System   System 
Connected with Jaimalyn
 9:20:55 AM     Agent   Jaimalyn 
Thank you for contacting Sprint. My name is Jaimalyn. How may I assist you today?
 9:21:10 AM     Customer   David 
I was just speaking with an agent who disconnected from the system
 9:21:20 AM     Customer   David 
I was inquiring into the Sprint Premier Status (not for business accounts)
 9:21:20 AM     Agent   Jaimalyn 
“There was a brief system outage with the previous agent’s terminal and your chat was transferred over. Please accept my apologies for this interruption but allow me a few moments to review your chat with the previous agent and I will then be able to address your situation. Thank you for your patience.”
 9:22:55 AM     Agent   Jaimalyn 
Thank you. One minute please.
 9:26:30 AM     Agent   Jaimalyn 
Thank you for your patience. I will be with you momentarily.
 9:26:39 AM     Customer   David 
okay
 9:29:10 AM     Agent   Jaimalyn 
I am not seeing it for non-business customers please allow me another minute.
 9:29:33 AM     Customer   David 
On page 2 of the third link I sent there is a screenshot of the Sprint Website detailing the status
 9:31:20 AM     Agent   Jaimalyn 
Thank you. One moment please.
 9:32:05 AM     Agent   Jaimalyn 
You are speaking of the White Glove account correct?
 9:32:28 AM     Customer   David 
Does this provide a $150 discount on new phone purchases every 12 months?
 9:34:35 AM     Agent   Jaimalyn 
This program is based on pay history and tenure along with having a plan 99.99 or higher.
 9:36:26 AM     Customer   David 
According to other Sprint users and a Sprint Customer Service representive (reached by dialing *2) the White Glove account is not the same as Premier Status
 9:36:59 AM     Customer   David 
Premier Status allows for a $150 discount on new handset purchases every 12 months as well as an “Anniversary” gift
 9:38:00 AM     Agent   Jaimalyn 
One minute I am consulting with a lead agent.
 9:40:45 AM     Agent   Jaimalyn 
I do apologize for the information David, I have researched all information and the White Glove is the same as Premier Status.
 9:41:08 AM     Customer   David 
My friend and coworker has achieved this status and his monthly bill is less than $60/month
 9:41:34 AM     Customer   David 
A number of others who have this status also have monthly bills lower than $100/month (before discounts)
 9:42:32 AM     Customer   David 
It is disconcerning that a customer, such as myself, of 7 years is unable to upgrade a handset without any helpful discounts. A $75 discount is halved when the $36 upgrade fee is applied
 9:42:33 AM     Agent   Jaimalyn 
I understand, however Sprint picks the accounts to place on this program.
 9:42:48 AM     Customer   David 
I am unsure of what qualifies as a White Glove account then
 9:42:59 AM     Customer   David 
You had mentioned it was payment history and the amount of the bill
 9:43:07 AM     Customer   David 
Now you are saying Sprint chooses them
 9:43:41 AM     Agent   Jaimalyn 
Yes, they are based on tenure and pay history among other things.
 9:43:57 AM     Customer   David 
My tenure of 7 years with a pristine payment history does not apply?
 9:44:56 AM     Agent   Jaimalyn 
Thank you. One moment please. .
 9:49:01 AM     Agent   Jaimalyn 
Thank you for your patience. I will be with you momentarily.
 9:50:31 AM     Agent   Jaimalyn 
I do apologize however there is not a way to enroll we send customers the membership offer.
 9:51:01 AM     Customer   David 
Understood. I would appreciate it if my account could be reviewed for this status.
 9:51:16 AM     Customer   David 
In light of the recent cellular market, Sprint is falling quickly behind.
 9:51:22 AM     Customer   David 
It is in my best interest to remain loyal
 9:51:38 AM     Customer   David 
However, Sprint has become expensive and these are exactly the benefits needed to retain longstanding customers
 9:52:01 AM     Agent   Jaimalyn 
One minute please I will submit a request for it.
 9:52:02 AM     Customer   David 
I would appreciate a second look at the account in hopes that Sprint will recognize my committment and honor that loyalty
 9:55:16 AM     Agent   Jaimalyn 
I have noted the account that you are wanting to have the account reviewed for this program.
 9:55:21 AM     Agent   Jaimalyn 
Have I resolved the issue that prompted you to chat with us today?
 9:56:01 AM     Customer   David 
Not entirely, but from what I’ve been told, you have provided all the information you have available
 9:57:21 AM     Agent   Jaimalyn 
Yes, I have. I do apologize David, that is the information I have.
 9:59:01 AM     Agent   Jaimalyn 
Do you have any more question today David?
 9:59:12 AM     Customer   David 
No
 9:59:13 AM     Customer   David 
Thank you
 9:59:41 AM     Agent   Jaimalyn 
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before pressing the exit button to end the session. This will ensure that you will be afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
 10:01:32 AM     System   System 
Jaimalyn has left this session!